Service Desk and FMS

Inorder to provide proactive support across your IT environment, BNS provides various Service Desk and FMS to its clients. BNS provides following services to its clients with an objective of managing infrastructure from availability, manageability and performance perspective.

  • End User Support for Desktop Environment- (Installation, Configuration, Client Application, Trouble Shooting etc.)
  • Establishment of Central IT Service Desk( Call Life cycle management-Logging/tracking/resolution , Knowledge Base (FAQ) management)
  • IT Assets Management – Tracking , Maintenance of Desktops and other assets
  • Software License Management-Microsoft and other Business Application

End-user Support for Desktop Environment

  • Installation
  • Configuration of Desktops
  • Client Applications
  • Trouble Shooting

IT Assets Management

  • Creation and Maintenance of IT Assets Database
  • Tracking IT Asset Movements
  • Tracking Hardware Annual Maintenance Contracts
  • Anti Virus Updates Deployment
  • Desktop Hardening
  • Laptop User Support

Software License Management

  • Microsoft and other licensed applications
  • Tracking AMCs of Software/ Business Applications

Establishment of Central IT Service Desk

  • Call Life Cycle Management – Logging /Tracking/Resolution
  • Knowledge Base (FAQ) Management